Corporate HQ

Monk Development, Inc.
2707 Congress Street
Suite 2-G
San Diego, CA 92110
Google Map 


(877) 452-0015 Toll-Free
(619) 923-3078 Fax 

 

Support

Hours
8:00am - 5:00pm
Mon - Fri (PST) 

Email
Submit a Request

Phone
1 (877) 452-0015 x2

Learn more about our support services.

Customer Support

We at Monk Development value people over any product or process. We want to personally encourage you to stay connected to our Customer Experience team for answers to your questions and for help making your web presence the best it can possibly be.

Contacting Us

General email inbox:
http://help.monkcms.com/support/

Telephone support:
(877) 452-0015 x2

Support Eligibility

If you are a subscribing customer to MonkCMS, Ekklesia 360, Cause 360, Fuel 360, Cobblestone Community Network or The Cloud Network, you are eligible to utilize MonkDev Support free of any additional charge.

Support includes help with:

  • CMS functionality and use
  • bug fixes
  • media issues
  • minor code changes
  • web presence advice

If you are a customer of one of our design partners, you are encouraged to contact your web developer directly with your specific questions about updating your site.

Third-party Solutions

Questions regarding third-party solutions (such as domain registrars, media storage sites, image editing software, email applications and newsletter tools) will be answered by our highly skilled team due to the knoweldge that we have gained by working with these solutions. Unfortunately however our team cannot provide authoritative or long-term assistance with these solutions. When needing help with a specific feature of a third-party product, we encourage you to review any documentation or forum threads available about it before contacting Monk Development.

Opening New Projects

If your needs entail more than a minor update (creating new designs, templates, or installing new functionalities), our Customer Experience team will be happy to connect you with one of our web developers to build your project, which will be billed at an hourly rate of $150 per hour with $100 for the first hour.

After-hours Support

If you experience an urgent issue with a live website that must be addressed overnight or during a weekend, please call our after-hours support line listed in the Dashboard of the CMS and the next available representative will contact you.

If your website has not been launched (currently in development/staging/preview mode), be sure to contact your Onboarding Specialist or Project Manager, or of course leave us a message and our team will contact you as soon as possible during normal business hours.

Case Resolution Statistics

Customer support cases are often first responded to within 24 hours after submission to the team and are resolved within 1-3 days on average. Change orders and new implementations are typically completed within 2-4 weeks, though they are dependent on scheduling and complexity of the project.

Get in touch today – we'd love to serve you!

Click here to view Monk Developments terms and conditions.  Our support terms and conditions are subject to change.